One of my favourite things to do during my time as a teacher was to set up schedules for my classroom, plan out lessons and units, and help students stay on track with their learning and with their assignments. As a young mom back then, I thought it would be a good idea to use the same kind of set up at home with my own kids around scheduled feeding, sleep time, and play time. As my own kids grew and my role as a teacher of teens continued, I realized more and more that kids of all kinds thrive from structure, routine and predictability. All of these things help our kids with their executive function.
In school, teachers provide schedules, structures and routines to kids that, over time, become a way of life. The benefits of this kind of structured functioning became clear to me as my students and my own children entered the teenage years. In my roles as a mom and a teacher I was able to witness the advantages of good planning skills in teens firsthand, and the troubles that can arise for kids when organizational skills fall apart.
These kinds of planning skills are known as executive function skills (meaning the skills you need to execute tasks). What most parents and teachers don’t realize is that the full scope of executive function doesn’t just include planning and organizing, but also includes:
Following through on tasks
With the latest research in neuropsychology, we’re discovering that it can take up to 25 years for executive skills to fully develop! In other words, executive skills are dependent on brain development over time. This development happens in the prefrontal cortex – the part of the brain just behind the forehead.
Once I started to learn more about executive skill development in kids and teens, I became particularly concerned about kids who had challenges with executive skills. These are the kids who underachieve because of weak skills in organization and time management, which in turn prevents them from working to their potential or achieving their goals. In many cases these kids have had chronic problems throughout school and may have developed a negative history there. Sometimes these kids have been labelled as lazy, irresponsible and not caring about their own success and achievement. These children are largely misunderstood. For kids with attentional disorders and learning challenges, these skills develop even more slowly and are more sensitive to disruption.
Stress and Executive Function Skills: Getting Through School Closure And Online Learning In The Time of A Pandemic
At the time of our school closures when typical schedules and routines disappeared, and teacher support for project completion, time management and organizational skills was unavailable, many students with weak or immature executive skills floundered. In fact, many students of all abilities, including high achieving students, struggled without the day-in, day-out support that teachers typically provide through face to face connections and organizational supports in classrooms.
Even more importantly, in times of stress (such as during the current pandemic), everyone’s executive skills are taxed. From a survival point of view, right now is the time when our brains are hard-wired to focus on the immediate needs in our environment and whatever is causing our stress. This in turn decreases the resources that usually get directed to executive skills, leading to reductions in working memory, emotional regulation, sustained attention and goal-related persistence – just to name a few!
When Kids Are Stretched And Stressed
During the pandemic, many parents are struggling to contain their own worries about jobs, lost income and health conditions related to the COVID-19 virus. When kids begin to understand what their parents are worrying about, they start to worry too. To add to the strain, the familiarity and routine of school as well as the many supports at school that provide security to students have disappeared. This support often includes nutrition breaks, feelings of love and belonging, and connections with teachers and peers who care for them.
Finally, increased expectations that kids manage their school work on their own when daily routines disappeared tended to overload many students and contributed to a significant amount stress and difficulty completing work. This stress can result in reduced mental resources that are normally devoted to executive function, causing significant difficulties for kids in coping emotionally and keeping up with learning at home.
How Can I Help As An Executive Skills Coach?
Moving forward, as we all wait to hear from our Education Minister regarding school opening plans, we can be thinking about how to best support kids in this upcoming school year, no matter what it brings. The best approach (at any time, but especially at a time like this) is to view executive functioning difficulties as obstacles, rather than character flaws or poor choices. If we approach kids using problem-solving strategies that include a sympathetic ear, trauma-informed practice (relationships matter!) and some open-ended questions and discussions, kids are more likely to work with us, do better and feel better.
Many parents regularly use coaching as an option when teens push back against attempts to teach new skills to help them manage the details of life. Coaching is a process that keeps the pressure and the meltdowns away from parents, preserves family relationships at a time when they matter most, and helps kids develop the skills they need to adapt to new realities with resilience.
Through coaching, kids can become the independent, self-sufficient individuals they want to be (and that their parents want to see), even during a pandemic.
As a coach, I work with kids to support their emotional health and well-being, help them identify their goals, and make daily plans to achieve them. This might include keeping up with assignments, advocating for accommodations at school, improving grades or even getting a job. I work hard to help kids feel autonomous and make important decisions about the goals that they want to work towards. At a time like this, our kids need a helping hand to navigate their way through very unsettling times, all the while keeping their eye on the prize – there is a way through this!
As a consultant, I offer advice and strategies to kids, leaving the final decisions in their hands! In this way, a pre-teen or teen’s success building small goals will build a base for achieving bigger goals over time. I firmly believe that with help, kids can overcome the hardships that have suddenly landed on them and feel proud of themselves for prevailing.
My role in the life of your child and your family in my practice at Alongside You is to offer support to help kids build executive function skills and feel successful, help your kids survive the pandemic and the continued upcoming changes in school life, and to help all of you stay connected and learn to rise above the current schooling challenges due to the pandemic.
If you would like to meet with me for a consultation regarding your child’s progress, please contact us and we will be in touch with you soon. Secure video appointments are a safe, kid-friendly space to meet virtually and shake-off the anxiety, despair and overwhelm and gain some ground as we approach our new normal at school.
Reach out for help, relieve worry and remember that a helping hand is what is most needed for kids at this time in order to feeling better, learn better and do better. I look forward to working with you and your kids!
A Message From Our Director About Move For Freedom
Since opening in 2015, we’ve been committed to being more than a counselling office or mental health centre. We’ve been focused on providing high quality, evidence-based support for mental health, and we want our reach to be more. We’ve focused on our impact on the community around us locally, and beyond around the globe. To us, it’s about exponential impact; we want what we do to grow beyond our work to speak into the lives of others in a meaningful way. This is why we’ve partnered with Ally Global for their Move For Freedom event, and why we’re so grateful to have associates like John Bablitz on our team who share our vision and commitment, and go above and beyond to make an impact. I’ll let John tell you more about this initiative that we are so pleased to be a part of.
Move For Freedom
On August 15th, Alongside You is participating in an event called Move for Freedom, which will raise funds for a cause that is really close to our hearts. Alongside You is a corporate sponsor for the event, and I will be riding 150 km with a team of people for Ally Global, an organization that works to prevent human trafficking and restore survivors of abuse through local partners in places such as Nepal, Laos, and Cambodia. They provide safe homes, education and job training to help survivors find healing and work towards healthy, independent futures.
This fundraising event is open to anyone: anyone who would like to, can participate in any way they like: you could do a walk, run or ride with your family or a group of friends, organize an all day spike ball marathon, swim, climb – really anything that involves movement. If you’re interested, you can click here for more information. Mostly though, I’d like to talk about Ally, what they do and represent, and why that’s important to us. I’d like to start with a short story.
People Who Have Experienced Trauma Need Our Support
My grandfather, when he was in his eighties, noticed a problem: many folks were challenging themselves to go through addiction recovery and rehab, and so few had a place to land when they got out. This contributed to high relapse rates. Something as simple as work was hard to come by (and a job is only one of many things that a person in recovery might need). My grandfather took all his savings and bought a farm, with the dream of creating a place where those in recovery could come live and work after finishing their time in rehab. The farm would give these people safety, purpose, and connection: growing food for their communities through share programs, and connecting to the land and each other in a positive way. This story is meant to represent the importance of aftercare. We can help someone give up substances or rescue them from the horrible situation of human trafficking, but this is just the very tip of the iceberg.
Kids coming out of trafficking, like all kids, need safety. They need a place where their needs are taken care of, where they know they matter, and where they can grow and connect with others. The trauma these children experience is significant. I find it hard to imagine a situation where you might feel that you or your pain mattered less, or where you felt more unsafe, alone, and disconnected from people who cared about you. Kids – young kids – have every interaction at a crucial age with someone who wants to hurt them, uses them for personal gain, and does little beyond keeping them alive. I don’t think I need to explain the impact that can have on a child’s sense of self; this can be the only reality they know or remember. Being rescued from trafficking is one step, but where do children that often have no connection to family or caring support go next? Survivors are often shunned in their communities, not unlike someone who has just been released from prison in North America might be.
The Importance Of Aftercare
One thing I appreciate about Ally, and that also aligns with the values of Alongside You, is that they understand the importance of aftercare, and they are committed to quality over quantity. They provide children with the basics, like a bed, food, and shelter, but they do so much more: they help connect kids with a caring community. Kids have a “little sibling” and a “big sibling” that they are able to look up to, and be looked up to. They are connected with caring adults who know them and value them for who they are: teachers, counsellors, nurses and others (please take a minute to watch this video, as it brings what I’m saying to life). Especially cool about Ally is that the majority of their staff are “graduates” – many of them were rescued from human trafficking themselves, and might have gone on to get education, and devote themselves to giving back. These individuals have the unique ability to relate to and understand the kids they work with. The community takes the time to understand the impact these kids’ experiences have had on them, which in my experience as a therapist is one of the most vital steps to recovery. The body responds to trauma in ways designed to keep it alive under horrifying conditions, but it is a challenge to come back from that – even if you might come to logically believe you are safe, your body may not be willing to take any risks, and that can severely stunt your ability to be human: enjoying experiences, laughing, connecting, feeling safe. It takes patience, support, and time to process the impact of trauma, and Ally provides that, which I love. There is no fixed structure – when you leave from one of Ally’s warehouses, you are welcome back at any time, and Ally will continue to support your continued growth, perhaps through subsidizing an apartment with some of your peers, or assisting with educational opportunities.
I could say lots more about Ally, but I’ll just stick to one more thing: their system works. Industry standard is about a 60% rate of reintegration – this is considered good. Ally’s project in Nepal has a 92% success rate over 20 years. That’s incredible. They have helped over 600 children as young as 4 or as old as 20, who stay for an average of 10-12 years.
How You Can Help
On a celebratory note, this fundraiser has taken off. Initially we had just set a modest goal to support the needs of 13 children. The outpouring of support has been so great that Ally has begun the process of opening a new safe house in Cambodia that will house up to another 38 rescued children. I have done work with children who have experienced trauma, and working with just one of these children takes an incredible amount of energy and time, and it is deeply saddening to be with children who have not experienced a safe adult who believes in them and reflects back their worth. They survive – children are wonderfully resilient – but they have no ability to thrive. The thought of being able to help provide safety to more kids than I see in a year just by torturing myself for 9 hours on a bicycle (I’m by no means a seasoned rider) gives me a lot of joy.
Though financial donations have a big impact, they are not even the most significant way you can help. We would love to ask that you spread the word! Use your social media, host your own mini-fundraiser, tell even just one person you care about. Awareness is the greatest tool we have to combat human trafficking. You can also participate in other ways the day of the event; if you would like more information please contact me, I would be happy to chat more about this or anything else.
Thank you for taking the time to read this, and if you’re struggling with trauma in any way, we’re here with you. Let us know how we can help.
Yesterday, I took the day off from work. Originally it was scheduled so that I could take my wife to another of her recurrent surgeries for her chronic pain, which thanks to COVID-19, has been cancelled indefinitely. It happened to line up nicely, however, with cabinet install day for our home renovation that is thankfully heading ever so much closer to the finish line. It also coincided with a need that I’ve identified lately – that is, a need for rest. What I didn’t expect is to be spending most of the day feeling sad. For a while, I didn’t know why I was feeling this way, until the question loomed in my mind, “How do I respond to racism?”
You see, I’m one of the ones who is, on most given days, gleefully ignorant about racism. It’s not that I am not aware of it, because I am aware because on different parts of the world I’ve lived in, different ethnic groups I’ve worked with, clients I’ve seen, etc. It is, however, because on any given day, I am not personally subjected to it. In fact, it’s been exceedingly absent in my life. While I was pondering this question about how do I respond to racism all day yesterday, I realized that I can only think of one time in my life where I was keenly aware that I was being treated poorly because of my race. The details of the situation aren’t important here I don’t think, and likely wouldn’t spark any sort of helpful conversation, but it does highlight that in 39 years I can only think of one time where I was very aware of being discriminated against based on my race.
This doesn’t mean that I haven’t been aware of being treated differently, because I have been while travelling. While I would suggest that it’s still not okay, it’s normal, in my experience, to be seen as other when you’re in another country, and even hearing words like gringo if you happen to be white. Or, if you’re living in Ukraine and your friend is from Korea, it’s not uncommon for kids to stop dead in their tracks and stare simply because they’ve never seen an Asian person before.
There’s a massive difference, however, in the experiences I’ve had versus those from whom we’ve all been hearing from in the past few days through the Black Lives Matter movement and protests, and the devastating events around the death of George Floyd. In all of my 39 years, I can only recall one instance where I felt unsafe or threatened as a result of my treatment based on my race.
This is in contrast to some who can’t go 39 days, or 39 minutes, or perhaps 39 seconds between experiences that make them feel unsafe, threatened, or less than.
This makes me sad.
It makes me feel a whole lot of other things, including mad, confused, angry, frustrated, scared, and more. But, if I give myself the time to actually sit with the emotions and discern what I’m feeling, the core of it is sadness.
I’m sad because although I do my very best to honour everyone, regardless of race, colour, creed, ethnicity, or otherwise, I know that at some point I have unwittingly made someone feel this way myself.
I’m sad, because a part of my heritage story is related to culture – my family came to Canada in the early 1900’s because they were literally being killed off for being who they were, and coming to Canada saved their lives. And we still have the same problems over 100 years later.
I’m sad because although my wife and I do our best to raise our girls to love and respect everyone they meet, from all races and creeds and backgrounds, they too will struggle to follow through and will make mistakes, and this will inflict further pain even into the next generation.
We come from privilege. We are white, middle-class, and I am male. This carries a privilege that I am becoming more and more aware of. It carries a responsibility to realize this, and understand this, and do better in our actions as we move forward.
Now, some of you may have just cringed at that last paragraph. Some of you may feel that what I’m saying means that those of us who come from privilege need to be sorry for, repentant of, or similar for the fact that we are white, grew up reasonably well off, and may be male.
That’s not at all what I’m saying, and that’s not at all what privilege means. It simply means that we have some advantages in life that others do not, simply by being born into what we’re born into. With that carries a responsibility to be aware of this, and use this privilege to care for others.
It also doesn’t mean we didn’t work hard to get what we have, to do what we do, and that we shouldn’t appreciate it, and enjoy it. It simply means that if we didn’t have the privilege we do, it likely would have been harder for us to have the same successes in life.
How Do I Respond To Racism?
Herein lies the problem. I am by no means an expert on race relations, cultural history, sociology, or otherwise. I don’t have any perfect answers to this, or even particularly qualified ones. Instead, here are some thoughts I’ve had over the past few days that hopefully might be helpful to us all as we wrestle with this issue of racism that I don’t believe is going to go away anytime soon. How do we respond? What do we need right now to make changes?
We Need Grace
Nothing highlights the need for grace more to me right now than writing this article. I know that it is nowhere near perfect, and doesn’t come up with any astounding answers to any of the massive, looming questions many of us have. I know I’ve made mistakes in this article in my own ignorance.
This highlights our need for grace as we navigate this challenging issue, in a challenging time. While this article isn’t authoritative, or perfect, it is honest.
This are simply my honest wrestling with an issue I don’t know enough about. It is the start of an attempt to lend help, even in my own imperfection, with initial thoughts on a complex issue.
I ask for your grace as you read this, and I would ask for grace for us all, from those who are subjected to racism on a daily basis. You don’t deserve this treatment, and we don’t deserve your grace – but, if you can muster some grace for us while we try to change our understanding and our behaviour, we will all hopefully win in the end.
With grace, we can have hope for a different future, one that honours everyone, from all races and cultural backgrounds. A future that holds promise for us all.
We need to feel sad
Understandably, there is a lot of anger right now over the state of race relations, and particularly over the death of George Floyd. And, there should be anger over what happened to Mr. Floyd, and what has happened to far too many people over the years who have been subjected to similar treatment.
In my area of expertise, psychology, we understand generally that anger is a basic emotion (one of the 6 basic emotions according to the Gottman Institute). Anger, however, is often a secondary emotion – based on underlying emotions that aren’t expressed.
One of the most common source emotions for anger that I see, particularly in men, is sadness. I know for myself, I am far more likely to express anger than I am sadness. It’s not particularly socially acceptable in North America for men to express sadness, but it is much more socially acceptable (if only for being more common) to be angry.
The problem is that very few productive conversations happen through anger and the expression of anger. It doesn’t mean it’s not valid, it just isn’t as effective in communication. If someone is angry with us, our back usually goes up and we become defensive. Very rarely is our response to ask something like, “Can you help me understand why you’re angry, please tell me more.” Instead, our fundamental biology kicks in through our limbic system and we go to defensive mode, and most likely, enter into our fight-or-flight stance (or freeze for that matter).
What happens, then, if we embrace the underlying sadness? I’d suggest it instructs us better (I can easily describe right now why I’m so sad about all of this versus if you asked me in the angry moments to describe why I’m angry), and it’s more effective in communication. If someone tells us they’re sad, we’re far more likely to respond in curiosity and kindness wanting to know more, simply because our limbic system isn’t firing.
“Anger is valid and ok, but we shouldn’t gloss over the underlying sadness.”
We need to educate ourselves
This may seem blatantly obvious, but it’s still the truth. We are woefully uneducated as a whole about racism, no matter what our background is. This is where I will plead ignorance regarding resources because I’m at the stage of doing my best to find out what some of the most helpful resources are.
There are two main reasons that we need to educate ourselves: to understand, and to reduce pain.
While I am early on in my journey toward education on this subject, I did come across this article that lists a number of resources that I have seen posted many, many times and seem to be helpful. Our very own Rebecca Farnell posted the book, Me and White Supremacy: Combat Racism, Change the World, and Become a Good Ancestor on her Instagram feed and it seems like it would be a good resource for those of us wanting to learn more. I am continuing to look to find resources that are suggested by people who know far more about this than I do. I’ll update this post as I find more resources as I hope it will be helpful to others. The second reason we need to educate ourselves is because when it comes to pain, the inevitable result of racism, current pain science research shows that it is one of the greatest modifiers of the pain we experience.
Since I do have a particular interest in chronic pain and the psychological management of pain, I was reading The Explain Pain Handbook: Protectometer yesterday to try to find some resources for a client. In this book they explain that in terms of physical pain, embracing bioplasticity and education about pain can adapt the body to reduce pain and disability and increase life satisfaction (p.30). They also state that bioplasticity is based on the research on neuroplasticity which is the research showing that our brain is able to change over time, no matter our age.
What we do know, is that physical pain and emotional pain act the same way in the brain, and hit the same receptors. We have documented data on the effects of traumatic stress on the brain. It seems to me that if education can reduce our physical pain, it should help our emotional pain. If we know what is happening, we can respond differently, and this can change the impact on our neurobiology.
We need to connect
More than ever, we need to connect around this issue. We need to learn together, do better together, change together. I’m convinced that the solution to our problem with racism lies in human connection. It’s going to be a long road, but connection is where we start.
If we connect, we can learn from those who are hurting and change our behaviour. If we connect, those who are hurting can understand the perspective of the perpetrators and what they are trying to do to change, thus reducing their pain. Note well, this is not to excuse the perpetration, it is to understand one another’s positions and the efforts being made to change for the better, and to reduce pain in the meantime.
If we connect, we can reduce pain. I remember a study that Sue Johnson mentioned once (and I’m actively trying to find the study), where subjects participated in a random controlled trial on secure relationships and pain response. From memory, they had three conditions:
Subject enters the room, is shocked with electricity, and their pain response is measured.
Subject enters the room, a random person is also sitting in the room, and the subject is shocked with electricity and their pain response is measured.
Subject enters the room, another person they have a safe, secure relationship with is also in the room, and the subject is shocked with electricity and their pain response is measured.
In that third condition, the study found that they could get the pain response down to almost zero. Let’s remember, the other person in the room did nothing other than sit in the room with them.
This is how powerful safe, secure human connection is. If we can find ways of doing this in the midst of our pain around racism, we stand a chance to weather the storm while we try to make the changes we need to make to do something about it.
Our commitment at Alongside You
I hope it goes without saying that everyone is welcome at Alongside You. We embrace all races, cultures, and backgrounds at our clinic. Our staff and associates come from all backgrounds, as do our clients. Our intent is to welcome anyone and everyone and that they would feel loved, and cared for.
I also understand that we are not perfect, and we too make mistakes. Here is my commitment as the Director of our clinic – if anyone has had, or in future has any concerns about how they are treated by our clinic for any reason, and particularly with regard to race and ethnicity, please contact me directly and I will sit down with you personally to listen, to learn, and to see what if anything needs to change at our clinic.
Safety, security, compassion, and respect are core to our values and I commit to doing anything I can do ensure that these values are communicated to every client by our words, our actions and our policies.
Thank you for taking the time to read this, and if you’re struggling with racism in any way, we’re here with you in the middle of it. Let us know how we can help.
Grief is a bit of a mystery to us, and something that our brains and our bodies have a hard time processing. Many times we might wonder, “How do I support someone who is going through grief?” It can be hard to know what to say or do when someone you care about is grieving a major loss. Some people may be afraid of saying or doing the wrong thing, or maybe think that there is nothing they can do to make things better. Others may simply feel uncomfortable with the intense pain and emotions that grief brings. These are common fears that we all experience when someone we deeply care about is going through a difficult time. It may help to know that there is no magic pill – no cure for the pain of loss, and nothing that can take it all away. But that doesn’t mean that there isn’t anything we can do to support someone who is grieving. You don’t have to have all the answers or be able offer great insight or advice for your loved one to feel supported and know that you care about them. Often times, your mere presence is enough. The bereaved would benefit from just knowing that they are not alone in their suffering, and that they have a caring and compassionate friend to turn to if they need to. This alone can help the bereaved process the pain and slowly start to heal.
Nonetheless, here are some good ground rules to keep in mind when you’re trying to answer the question of how to support someone who is grieving.
Your friend or loved one may have not had the chance to share their thoughts and feelings about the loss with anyone. Often times, those who are grieving may avoid talking about the deceased with close family members or friends so that they don’t bring them too much pain. This means that they may have never had the chance to share their grief story. Just by listening to them, without judgement or restriction, you offer them a unique opportunity to verbally process the loss and express the impact it has had on them, which can be healing in itself!
Give Permission to Grieve
Some of us may be uncomfortable with this step because of the intense pain and emotions that grief brings. We may feel propelled to offer advice, or provide intervention or direction in some way, which is understandable – no one wants to see their loved ones suffer! But as mentioned earlier, the most helpful thing we can do is offer our presence and remind ourselves that there is nothing we can do to take their pain away. Depending on your relationship with the person experiencing grief, you can encourage them to express their grief, especially if they consider you to be one of their safe and close friends. Keep in mind that grief may not only involve feelings of sadness, but can also include intense feelings of guilt, anxiety, anger and despair. Allow them to express the range of emotions they may be feeling, without judgement. Many people hide their grief and pretend that everything is alright, so giving them permission to express their grief, with all the extreme emotions it involves may be very freeing. You can say something like, “tell me about your dad,” or, “this must be really hard,” and let them know that grieving is a normal and healthy response to loss. You can even tell them, “I’m not sure what to say, but I want you to know that I care.”
Share Information About the Grief Process
Grief often comes in waves, and many people don’t know what to expect from it. Some people may be surprised by the duration or intensity of it and they may judge themselves for how long it’s taking them to heal. It can be helpful to remind them that grief affects everyone differently, and that their journey is unique to them. Not only that, but it is also normal and expected to have some good days along with the bad. Reassure them that this does not mean that they love the individual they lost any less – finding ways to cope with the loss and finding a new normal is part of the healing journey.
Assist in Practical and Concrete Ways
Lastly, helping the bereaved in practical ways can be one of the most helpful ways to support them, especially in the early days after the loss. They may very likely have no energy to ask for support at this time or may not know exactly what it is that they need. That’s why it’s helpful to take initiative to make a practical, concrete offer that would lessen the burden of their daily responsibilities. This could be something like offering to deliver them a meal, babysit their children so that they can have some time to themselves, or take long walks with them for fresh air and exercise.
Finally, it’s important to practice self-compassion as we support someone else on their journey through grief. It’s hard when we see those close to us suffer. Even though it’s not our own suffering, their pain still impacts us, and we may experience it as our own. That’s why it’s important to show kindness towards ourselves and acknowledge how hard it is for us to know that a loved one is going through a difficult time and that there is nothing we can do to take their pain away. This allows us the capacity to be there for those who are suffering and not get lost in their pain. If we are able to attend to our own emotions and have compassion for ourselves, we increase our capacity to be there for others and offer them the gift of our presence.
If you or someone you love is experiencing grief, we’re with you. If we can be of any help to you on your journey through grief please give us a call.
The COVID-19 pandemic has had many of us in social isolation and practicing social distancing when in public for weeks now. For a fortunate few, this has been a welcome reprieve from an otherwise hectically paced life. For the majority, it has meant being cut off from friends, family, community, and routine supports such as gyms, recreation centres, and social gatherings. We have become a people who are afraid to even greet one another in person. It’s because of these shifts that some of us, particularly those who have struggled with depression before, may be asking the question, “How can I prevent depression during COVID-19?”
How Can I Tell If I’m Depressed During COVID-19?
Anxiety about the risks of catching the Coronavirus are at an all-time high as are concerns about the future of jobs, financial security, and the availability of needed supplies, the education of children, and so on.
When ongoing anxiety is combined with a lack of social and community support, the result can be despair and even full-on depression. Depression is defined by features such as:
A feeling of purposelessness or hopelessness about life
Feelings of intense sadness often combined with heightened irritability
Failing to attend to one’s personal hygiene
A loss of interest in activities previously enjoyed
Changes in appetite
Failure to adhere to previous routines
Loss of motivation
Some of the features indicated above are currently forced upon us by the pandemic. For example, simple aspects of hygiene such as going for a haircut are not currently available. And, even if we can find the motivation, many of the activities we would do are structured and rely on facilities such as a gym or a recreation centre which are currently closed.
The Effects of Social Distancing on Depression
Perhaps most alarming out of all of the effects of the pandemic is the imperative that we practice social distancing (or maybe more aptly, physical distancing). While this is entirely necessary at the present time, it can serve to greatly contribute to the development of depression. It is primal in human beings to gather with a friend, a family member, or community supports when experiencing stress. As it happens, we are incurably pack animals – maybe like orcas or wolves. Rare is the person who wants to be alone for extended periods of time while anxious. Rather, we naturally gravitate toward one another and, furthermore, we need social connection to remain emotionally and psychologically healthy. The need for social distancing has forced us to behave in a manner that is counterintuitive to our being healthy in the world.
Ways to Prevent Depression During COVID-19
What all of this means is that we will need to be very deliberate and stubborn in our efforts to fend off depression. I have a few suggestions for us all to consider, as I try to answer the question, “How can I prevent depression during COVID-19?” Here they are:
Contacting with friends or supports by phone or video. Don’t be shy about admitting that you’re in a funk and just need to talk.
Go for walks outside alone or with others (6 feet apart of course…)
Do a bit of what you enjoy – whether it’s a hobby, listening to your favourite music, etc
Pay close attention to your nutrition and don’t let it slide into bad habits
Exercise – whether it’s a run outside, a workout following a TV or YouTube instructor, throwing the ball for your dog, riding a bicycle, etc. 20 minutes of exercise daily is ideal to fight depression
Reach out for professional support if needed. Yes, we’re open for business and can safely meet with you if you feel that a counsellor is needed to support you for a time.
Stick to as much routine as possible. Get up at a decent hour, get showered and dressed even if you aren’t going out. And then do that 20 minutes of exercise mentioned above
We don’t currently know how long the pandemic will last and that uncertainty can be very upsetting. Preventing the anxiety and the upset from becoming depressed in life is one of the few factors that we can actually control with some decided effort.
If you’re resonating with anything I’ve written, know that I’m rooting for you. We’ve all been there, and we’re all in this together. If you’re asking yourself how you can prevent depression during COVID-19, I’d love to help you out. Give us a shout at the office, and set up an appointment. Don’t go through this alone, we all need some help sometimes and I’d love to be there for you through this.
We find ourselves in a very unique time in history, don’t we? We’re so globally interconnected (part of the reason why Covid-19 became a global pandemic in a few short months!), and yet so isolated (particularly now that we all do our part to practice social distancing). For many people, the practice of being removed from others is especially difficult because they felt alone before social distancing was even a thing. For others, there is a reawakening to the importance of relationships. Maybe it’s a bit of both for everyone. How can we stay connected during Covid-19?
Give Social Distancing A New Name
As we practice social distancing, I think it’s important that we give it a better name and call it for what it is – physical distancing.1,2 I’m certainly not the first to propose this name change, and even the World Health Organization and health authorities have recently begun to swap social distancing for physical distancing terminology. The reason why it matters is because we are social beings, and we may need each other more than ever right now – but from a safe physical distance. We cannot, and should not, deprive ourselves of social connection at time when we are more prone to anxiety, dread, fear, and uncertainty.
Maintaining Social Connections During This Pandemic
If you are feeling isolated or lonely, it is still very safe to go outside for a walk and call a friend as you enjoy the fresh air. Many people are using Zoom (online video platform), WhatsApp, voice memos, and regular phone calls to connect with people they can’t see in person right now. It might be, for some, that you find you have more greater quantity of time to invest in the people that really matter to you, and as a result you experience more quality time. Perhaps some people will use this self-isolation period as a unique opportunity to reinvest in important relationships.
If you find that your screen time has increased significantly in the last couple of weeks, and that connecting on social platforms is becoming an impediment to a regular rhythm in life, perhaps you could consider making some changes to how you divide your time. If you spend an hour or so each day reading the news, and find that this drains you of mental or emotional energy, try to cut down your news intake! If you allow yourself 20 minutes to read the news each day, you might then spend more screen time with people whom you are socially connected to.
Maintaining A Physical Connection During This Pandemic
While social connection is something we can all become creative around, it is the physical connection that may feel challenging over time, particularly for those in troubled relationships, or those who live alone. I have some good news! Would you like to hear something interesting that we know from neuroscience? Oxytocin, the bonding hormone released through safe and affectionate physical contact, also sometimes called the “love” or “cuddle” hormone, essentially shuts off our stress response in the body. Research conducted several years ago measured for rates of oxytocin in people when they touched themselves (on the arm, face, stomach, etc.) versus when they were touched by another person. What they found was that there was virtually no difference between when they were touched by another person, versus when they touched themselves.
So, if you live alone, or are in a home with people you do not receive physical affection from, put your hand on your chest and take some long, deep breaths. Give yourself a foot rub or a hug, massage your temples, or place your hands on your neck. This is, in a true sense of the word, self-care! 3
Maintaining Your Community Connection During Covid-19
During this time while we are physically removed from one another, how can we stay connected during Covid-19? We all need social bonds that tether us together as we face this crisis at a community level, and on a global scale. We can look for ways to support the most vulnerable in our community. If we express ourselves creatively — drawing, painting, playing music, writing, cooking – we can share it with those who might appreciate it. We can post our project online or drop off food for an isolated neighbour. We can find some comfort in the fact that we are taking care of one another by remaining physically distant. We can cheer from our front door at 7pm for our frontline workers, and remember, for a moment, that although we are physically separate, we are all in together.
If you find that you are struggling with anxiety, loneliness, or grief, please do not hesitate to make an appointment with one of our counsellors at Alongside You. We are seeing clients for in-person and online sessions. We’re also offering a free online support group for anxiety related to Covid-19, which you can read about here. Wherever you’re at, whatever you’re managing, pulling for you! Let us know how we can help.
The COVID-19 coronavirus pandemic has affected everyone in some way – many of us are unable to work, unable to find access to child care or other important resources (one friend of mine has even been barred from doing laundry in his building). For some, like someone I know of who runs a milk delivery company, the pandemic is like an early Christmas present. Significantly and unfairly, the pandemic most adversely affects those who are most vulnerable: people living in or close to poverty who are out of work, people who are homeless, and those at highest risk to develop illnesses.
An important, but often overlooked group impacted by COVID-19 coronavirus are those who use substances. That includes those who rely on alcohol, cannabis or other drugs for medicinal or functional purposes (such as anxiety management), injecting drug users who rely on access to safe injection sites, and users of a variety of other substances for whom access has now dried up or become increasingly unreliable.
Imagine having to go device-free for a week, or longer – no phone, TV, computer, or other screen. For many of us this would involve literal symptoms of withdrawal, as we have become accustomed to using screens to cope with negative emotions, stress, anxiety, and to connect with others. I’m willing to bet you couldn’t, or wouldn’t, pull it off. A substance user’s drug of choice likely serves a similar function and is very likely quite painful to suddenly lose access to, without any sense of choice or control. My colleague very kindly reminded me of the difficulty some people will go through losing access to substances during a very uncertain and stressful time, and I feel sad to think of the number of us that will go through painful withdrawal symptoms (physical pain, uncontrollable anxiety or panic, and severe depression are just a few) and as a result will be forced to find other ways to cope.
People are incredibly resilient and will generally find ways to get through difficulties whatever the cost. I wanted to talk a little bit about the ways we can cope with difficulties, even in the face of withdrawal from something as mild as social isolation or as severe as substance addiction. Recovery from substance dependency involves building recovery capital, which is a blanket term referring to resources (both external and internal) that allow us to slowly build up capital – a wealth of other ways to cope. There are hundreds of examples, but some key themes are relationships with others, health (physical, mental, and emotional), strategies and tools, and a relationship with oneself.
Substances can be an effective tool in the short-term, but they have shortcomings: they don’t tend to last very long, they take a physical toll, and they can keep us away from some opportunities for the growth that comes from going through difficulty with the right support. Substances are considered part of passive coping, just like video games, junk food, and ignoring a problem. Passive coping is not bad, it is an important resource and we don’t want to overuse it. Active coping is also an important resource: exercise, diet, certain types of social support, therapy, learning, and other health behaviours fall into this category. Simply put, active coping is anything we do to directly cope with a difficulty, and passive coping tends to avoid the implications of a difficulty. The trick is striking a healthy balance between the two.
If you have recently lost access to substances or access to other important habits, I’m really sorry – you didn’t get to have a choice in the matter; an invisible and seemingly uncaring force made the decision for you. That really, really sucks, and now you’re stuck managing as best you can. Some that I have talked to will use tools such as exercise or meditation to achieve another type of “high,” and focus on emotional, spiritual, or intellectual pursuits when they have the energy to do so. When they don’t, they will use whatever means necessary to get through the really hard moments: sleeping a little more, indulging in TV or video games, venting to friends, or eating a little extra sugar.
You will find a sample list of different coping tools and a couple resource links at the bottom of this article. However, I’m not really here to give a bunch of advice, as everyone is different, and there aren’t any one-size-fits-all solutions. If you want help taking care of yourself right now and want to talk about creating a short-term plan, let me know and I can help with that. But you know yourself best, and you know what will get you through this better than anyone else does, and hopefully you know when you might need to seek support. Mostly, we just want to say that whatever your situation, we are thinking of you and rooting for you to get through it, because there is a lot of uncertainty and difficulty for a lot of us right now. Always feel free to reach out, and most of all, take care of yourself.
Tips for the “Green Zone” – when we have some energy or motivation:
Don’t overdo it – quality over quantity. Give yourself a realistic and short amount of quality time (say 15 minutes) to spend on something that your ideal version of yourself would do: go for a walk or a run, listen to some music, do yoga, spend some time reading, writing, singing, or drawing, complete a short work task, organize your cupboards – whatever. When you’re doing this, try to let all your focus rest on the activity at hand. Here’s a quick video tip from a children’s book I’m a fan of.
Try meditation. Focus for a few minutes on your breath, and spend some time being curious about yourself: how do I feel at this moment? What physical sensations do I notice? Do I feel anything towards myself or towards those sensations? Try to avoid positive or negative judgments during this time, and if they arise, just notice that they are there. The goal is just to be, to observe yourself internally at that moment.
Spend time cooking yourself a healthy meal from scratch, and eating it without any distractions, focusing on how good it tastes, and feeling good about yourself for putting the energy in to make it. If you can, even better to share it with someone.
Tips for the “Yellow Zone” – when our stress is present but manageable:
Notice what thoughts and feelings are coming up with as much compassion as possible. Imagine the things that are happening internally are happening to someone you really care about (real or imaginary). What would you tell them? How would you want to care for them? Try to identify a small way you could care for yourself in that moment. If all else fails, take some deep, slow, breaths.
Exercise. Get your blood pumping and get moving, this will give you an adrenaline spike to help you get through the next while. If you are tired later, you’ve earned a break! Take a nap.
Put on some music to match your mood, and paint, draw, or write along to it.
Call or chat with someone. Most of us have time on our hands – talk (or even vent) about what is stressing you, ask how they are doing and try really hard to listen well. When we share with others, or work hard to understand others, our relationships deepen and we feel closer and more comfortable. If you’re not up for a conversation, just play some online video games together. If you are struggling with something specific, try to find an online chat group that specializes in that type of thing. If substance use is your thing, there are tons of online chat groups full of people who have good advice and good support, all anonymous and for free.
If you have a therapist, an online session might be a good idea.
Tips for the “Red Zone” – When the bomb hits or is about to hit:
Breathe. Inhale for 3-5 seconds, hold for 2-3, and exhale slowly for 7-10, like you’re blowing on something to cool it.
Douse your head in cold water for a few seconds – this activates a survival “dive reflex” that calms the body. You can also try grabbing some ice cubes and squeezing them in your hands, focussing on that feeling and seeing how long you can go before having to let go. It’s pretty hard, and good at redirecting the brain.
Reach out to whoever feels safe to reach out to, in whatever way feels ok.
Feel free to use your favourite passive coping mechanism: watch a movie, eat something (preferably deliberately slowly), try to take a nap.
Imagine or daydream.
Write or draw – destroy some paper with whatever you’re feeling at the time.
There are countless other things you can do, and lots of online resources for meditation, emotional regulation, practical addiction support. Again, individuals vary wildly, so if you want help creating a specific plan for yourself, feel free to reach out to a mental health professional. We’re in this together, and we’re rooting for you here at Alongside You.
Can I get real here? We find ourselves in very difficult and unsettling times. As a mental health professional, I am struggling to provide a sense of hope or assurance to my clients during this time. What can I say? What can I offer? So, let’s be honest. It is scary. Yep, we can admit that we feel scared! It feels as if control is slipping through our fingers. Things are changing every day…even hour by hour.
Over the past few days, I have been focusing on what I know to be true. I would like to share some of these thoughts with you.
It is ok to feel anxious. FULL STOP. You do not need to put on a brave face and pretend that you are fine. Anxiety is normal. It feels different for everyone. Some folks get sweaty, others find themselves feeling angry or bursting into tears. Other people experience a tightness in their chest or racing heartbeat. Anxiety looks and feels different for each person. Please remember to be kind to yourself and others as we are all doing the best we can. Some great resources for anxiety can be found at anxietycanada.com
It is ok to feel disappointed. For many of us, plans have changed. Trips are cancelled. Events are postponed. School is stopped for the unforeseeable future. Many folks have lost their jobs. These are extremely disappointing times. Something I have noticed lately is, when someone is sharing their disappointment, they try to downplay it because it is “not as bad as someone else” So now, folks are heaping shame unto their disappointment. Please do not do this. You are allowed to feel your feelings. I would love to give you permission: you are allowed to feel disappointed even if your disappointment is less than someone else’s.
BREATHE. It sounds trivial, but I cannot stress the importance enough. I tell my clients from the little ones to the not as little ones; breathing is the fastest way for your body to calm down. I am not talking about small shallow breaths; these need to be deep down in your belly breaths. Slow, deep breath provides your brain and your body the fuel it needs to continue to support you and calm you down.
Some great resources on helping with breathing and calming down can be found at calm.com.
DO NOT FEED THE FEAR; FOCUS ON FACTS
Just because something is on the internet, does NOT make it true.
Some questions to ask yourself:
Is this information coming from a valuable source?
Reading articles, searching for answers, watching clips and listening to perspectives and options sometimes just gets a bit too much. Turn off your phone. Power down your computer. Your mental health will thank you.
Some things to try instead:
If you can, get outside and go for a walk.
Start a hobby- pick up that guitar, start writing that book, paint, colour, draw
Read a book
Have a nap
Clean your house
Organize your closets
If you need some screen time, try these:
Watch a movie.
Start a new series on Netflix
Take an online class, lots of universities are providing free courses…a FREE online course from Harvard…um…YES PLEASE!
CONNECT. Just because we are keeping our social distance, does NOT been we need to be distant from each other. Take this time to check in with folks:
Have tea via Facetime.
Send an email.
We need each other. Make sure you are reaching out when you need to connect. I know this is difficult for some folks, so be gentle with yourself and do what you can.
We have also just launched the COVID-19 Online Community Mental Health Support Group. This online community support group is focused on helping folks check in and process their feelings in a safe and secure clinical setting, with a special focus on tools to manage anxiety. If you think this would be helpful for you, please read more about it through the link above.
Or, would you prefer talking one-on-one with a counsellor? At Alongside You we are working hard to enact precautionary measures that so that clients can safely continue to attend in-person appointments if they choose to – please see our social media for all the precautionary measures we’re taking as a clinic. We also are offering online counselling appointments for any clients who may prefer to receive therapy from home during this time. If you would like to be paired with a counsellor and booked for a first appointment, the best way to get in touch at the moment is to fill out our contact page.
We are doing our best to respond to messages as soon as possible. If you have a counsellor already, please reach out to them directly for more information about booking a session, whether in-person or online.
For many of us, things feel out of our control. We wait. We wonder. We try to plan. I would encourage us all to focus on what each of us can do.
What are the things within our control?
Wash your hands. Often.
If you feel sick, STAY HOME.
Keep a social distance. 6 ft is recommended.
Practice gratitude each day.
Don’t forget to breathe.
The unknown is scary. Uncertainty is hard. Yet, as I tell my clients:
If you’ve ever wondered what on earth EMDR is, you’re not alone! While EMDR is well supported by research and has been found to be highly effective for many clients, it can sometimes be a strange concept for people to get used to.
So, What Is EMDR?
EMDR has been around now for about 25 years and is a highly evidence-based method of treating trauma and anxiety. EMDR stands for Eye Movement Desensitization and Reprocessing and gets its name in part from the fact that it primarily relies on eye movement to work.
A client undergoing EMDR is encouraged to move their eyes from side to side in a slow, steady manner while contemplating questions or discussion pieces that relate to their treatment. As odd as it sounds, the reason EMDR works is precisely because of how the brain processes memory. When we are asleep, our brains enter REM sleep (Rapid Eye Movement), and during this stage of sleep the brain is processing and filing the day’s experiences into our memory, so the next day can occur with a relatively clean slate.
Sometimes we get stuck on intrusive thoughts or traumatic material because the experience or issue has not managed to get appropriately filed in our memory. EMDR replicates the REM stage of sleep while the client is awake and alert, and supports the processing of painful memories or recurring intrusive thoughts. Interestingly, because EMDR mimics REM sleep it tends to work quite quickly. If the issues are not too complex, clients can often feel a sense of relief from their suffering in just a few sessions.
It’s important to know that at no time during EMDR is the client out of control or in a trance of any kind, and of course, the client can always choose to end an EMDR session at any point if they don’t prefer working in this way or find that they are too uncomfortable. This said, clients almost always leave an EMDR session feeling better than when the session began.
The second part of EMDR stands for Desensitization and Reprocessing. The goal of EMDR is to desensitize the client to something that was previously painful and to support them in reprocessing the painful issue.
So, what does this look like in an appointment? A client undergoing an EMDR session can expect to meet with a therapist in a comfortable room where they will both sit. The client will be asked some questions by their therapist, and then guided to use back-and-forth eye movement. During this time all the client has to do is sit quietly and allow themselves to think. Following about 1 minute of this, the therapist will check in with some questions and guidance. The eye movement sets will be repeated a number of times as the therapist leads the client through a set format of questions and feedback. Toward the end of the session, the therapist will switch gears and invite the client to “reprocess” the issue being addressed.
Clients then typically end an EMDR session feeling quite calm. The only side effect is that some folks find EMDR somewhat tiring, as the brain has been stimulated to work quite hard for the time of the session.
The good news is that while EMDR is especially effective for conditions like PTSD, it has also been reported as effective for panic attacks, complicated grief, dissociative disorders, disturbing memories, phobias, pain disorders, performance anxiety, stress reduction, addictions, sexual and/or physical abuse, body dysmorphic disorders and personality disorders.
As not all therapists have the necessary training, it’s important to note that EMDR should be done only with a therapist who is properly certified in working this way. If you’re curious about whether this treatment could work for you, reach out to us! We’re here to help.
Kathryn Priest-Peries is a Registered Clinical Counsellor and Registered Social Worker who has Advanced Level Training in EMDR and has been a practicing therapist for over 30 years.
Mental and emotional burnout is something different from keeping a busy schedule and feeling tired at the end of a week. It occurs when a person has experienced pervasive and prolonged stress. Burnout can be described as occurring in a predictable manner in which it begins with excessive ambition and commitment, leads to changes in values wherein personal care is neglected and emotions are displaced, and typically ends in feelings of sadness, emptiness and/or defeat.
While many people live a full life and are invigorated by pace and productivity, burnout is often demonstrated by a persons’ inability to reenergize and struggle to stay focused. Although true burnout will affect each individual in unique ways, there are standard warning signs that your nervous system may be overloaded, and that you’ve neglected parts of yourself in the process. This list is not exhaustive, but it captures some common signs of burnout:
You’re easily irritated and find it difficult to be patient with others.
When other people’s requests of you begin to feel like an assault on your capacity to provide what they need, it is an indication that you’re feeling depleted. Normally, a request is something we can consider, and decide in a relatively neutral way what we’d like to give.
What can you do about it?
Begin to check in with yourself more often to see what you need. When you feel that your own needs are taken care of, you’re much more likely to be able to meet the needs of others. When you have taken care of your own needs (for rest, solitude, exercise, nutrition, enjoyment, etc.) you will be better set up to meet those needs for others.
You’ve lost the motivation to engage in activities you normally enjoy and may be more likely to procrastinate.
Procrastination tends to occur when we feel overwhelmed; our “system” (mind, body, spirit) is taxed and so we lose motivation. When we lose motivation, we’re less inclined to engage in activities we normally enjoy or the responsibilities we’ve committed to. When we’re not enjoying our activities, we’re likely to procrastinate in making them happen.
What can you do about it?
This may boil down to scaling back activities and responsibilities. It may also be a matter of tackling responsibilities in “bite-sized” pieces. Some people find it helpful to break down one big task into several smaller pieces, identifying deadlines and rewarding for a job well done.
You feel detached from your own feelings, and your day-to-day life can feel robotic.
When a person experiences burnout, they have learned to function at such a high capacity that they have had to shed a certain degree of their “humanness” to do so. When a person begins to think (consciously or subconsciously) that emotions get the in the way, or that slowing down to be present in their experience is cumbersome, they will adjust to a way of being that sees those elements of the human experience eliminated.
What can you do about it?
It requires, yet again, a turning in toward yourself – toward your feelings, your present experience, your needs. Do regular “check-ins” to note the physical responses, the thoughts, and the emotions you’re experiencing. If you operate in a robotic manner, return to the things that make you feel human. Mindfulness practices can be really helpful. For example, hold a cup of tea and feel the warmth on your hand, note the scent it releases, and observe the design of the mug itself. Taking moments to look for what brings you pleasure can eventually lead to a slower, more human experience.
You become emotional at unexpected times, and you are quick to cry.
If it is true that we are more inclined to detach from feelings if we are experiencing burn out, then it stands that our emotions will bubble up unexpectedly, as we know that they have to find their release somewhere J. If you find that you can go weeks at a time without identifying any significant emotion, but then suddenly cry at a car commercial, you may be experiencing burn out.
What can you do about it?
There are many ways to facilitate an open acknowledgement and acceptance of the emotion. Some people need to process it verbally with a good friend who listens well, or with a therapist. Some people find that journaling can be helpful as it forces a person to reflect on their experience. No matter how you begin, it requires a method for tuning in to your feelings, and this requires slowing down enough to make this possible.
You experience an increase in worry and anxiety.
The capacity to process your environment is compromised, and your stress responses are weakened when you are burnt out. When your body and brain have operated as if you’ve been under threat for a prolonged period of time, the resources for dealing with everyday stress are inhibited, and you are likely to experience an increase in anxiety.
What can you do about it?
First, try to eliminate obvious stressors. An honest look at your schedule may illuminate the ways you’re overextending yourself, and where you can cut back. Second, don’t try to push away the feeling of anxiety. It can be very tempting to attempt to detach from anxiety, much like detaching from other emotions or feelings when experiencing burnout, but this can be counterproductive. Sometimes it can be helpful to follow the “thread” of the anxiety, to become curious about what it’s about, and to see if there’s something beneath the explicit fear. Particularly with burnout, it can be helpful to stay with the feelings of anxiety, as it can point us toward what we need.
To provide a personal example, when I was experiencing a strong sense of overwhelming several years ago, I began to worry – more than usual – about my children. I found more reasons to be concerned about their safety and wellbeing. It was during this time that I was also taking quite a bit of school work. When I became curious about my anxiety, and how it generally pertained to my children, I realized that I was really missing spending as much time with them as I had in previous years. I felt more distracted and less connected to them, and that was unsettling for me. My anxious feelings pointed me toward what I was really in need of at the time – to drop a course and to fit in more time with my young kids.
If you recognize yourself in any of the items listed above, it may be helpful to take some time alone. In the quiet of solitude, we are more likely to reflect on who we are, and what we need. In addition, it’s likely you could benefit from the support and guidance of a counsellor. If you think working with someone to process some of this could be helpful, give us a call, we’re here to help.