*A counselling hour consists of 50 minutes of face-to-face time between clients and their counsellors, and 10 minutes allotted for paperwork and case management. This is in keeping with standard professional practice in the field.
We make payment as easy as possible, and are happy to take debit, or credit cards for payment (Visa, MasterCard, American Express).
Fee Policy: The full fee for each appointment is due and payable at the time of service. Third parties who pay for appointments are asked to send payment with the client at the time of service, create a credit with us ahead of time, or leave a credit card on file to be used for payment processing.
Billing Policy: Our policy is to bill for our time when working on client related activities. We are happy to connect with other involved parties for our clients (parents of children, doctors, insurers, etc.), and this time will be billed at our standard hourly rate, in 15 minute increments.
Cancellation Policy: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the professional’s day that could have been filled by another client. As such, we require notice of 2 business days for any cancellations or changes to your appointment. Clients who provide less than 2 full business days’ notice, or miss their appointment, will be charged the full fee for their session. This ensures fairness to our professionals, as well as to our clients who are wanting to come in for appointments.
Third Party Billing: In the event we are billing a third party for your services, we are unable to retroactively bill for previous sessions. Alongside You must receive confirmation of the billing agreement and coverage prior to providing services and billing any third party. If a client would like to start services before confirmation is received, the client is solely responsible for the charges for these services and must pay privately.