*A counselling hour consists of 50 minutes of face-to-face time between clients and their counsellors, and 10 minutes allotted for paperwork and case management. This is in keeping with standard professional practice in the field.
We make payment as easy as possible, and are happy to take cash, debit, or credit cards for payment (Visa, MasterCard, American Express).
Please note: While we do accept cash for payment, we are not a retail operation and do not have a cash drawer. We are happy to apply any over-payment to your account as a credit for your next visit.
Fee Policy: The full fee for each appointment is due and payable at the time of service. Third parties who pay for appointments are asked to send payment with the client at the time of service, create a credit with us ahead of time, or leave a credit card on file to be used for payment processing.
Cancellation Policy: Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the professional’s day that could have been filled by another client. As such, we require notice of 2 business days for any cancellations or changes to your appointment. Clients who provide less than 2 full business days’ notice, or miss their appointment, will be charged the full fee for their session. This ensures fairness to our professionals, as well as to our clients who are wanting to come in for appointments.
